Shipping policy

Processing Time

Orders are processed within 1-2 business days.

Shipping Origin

All orders ship from Seoul, South Korea.

Shipping Rates (USD)

• Standard Shipping (Not us):
  $9.50
  Free on orders over $100
  Estimated delivery: 2-3 weeks

• Express Shipping:
  $19.50
  Free on orders over $150
  Estimated delivery:  9-12 business days

All orders include tracking. After your order is processed, you’ll receive an email with your tracking number.

International orders may be subject to import duties, taxes, and customs charges. These fees are determined and collected by the local customs authority and are the responsibility of the customer, payable upon arrival or release of the shipment. For more information on potential charges, please contact your local customs office prior to placing an order.

We are not responsible for shipping delays caused by customs processing, courier disruptions, or circumstances beyond our reasonable control, except where required by law. In the event of loss or damage during transit, please contact us so we can investigate the issue with the shipping carrier. If you have any inquiries about our shipping policy or need assistance, please feel free to reach out to us at hello@silverglass.co

We ship to the countries listed below. Please refer to the chart below to confirm if shipping is available to your location.

Continent	Countries	Standard shipping	Express shipping
North America	United States	✗	✓
	Canada	✓	✓
Europe	Austria, Belgium, Finland, France, Ireland, Italy, Norway, Poland, Sweden, Switzerland, United Kingdom	✓	✓
	Denmark, Iceland, Netherlands	✗	✓
Oceania	Australia, New Zealand	✓	✓
Asia	Hong Kong, Japan, Singapore	✓	✓
	South Korea	Domestic shipping	✗
Middle East	Bahrain, Kuwait, Oman, Saudi Arabia, Qatar, United Arab Emirates	✗	✓
Africa	South Africa	✗	✓

If your country is not listed in the chart, we are unable to ship cosmetic products to that location due to restrictions imposed by local customs or regulatory authorities.