Shipping policy

Processing Time

Orders are processed within 1-2 business days.

Shipping Origin

All orders ship from Seoul, South Korea.

Shipping Rates (EUR)

• Standard Shipping:
  €8.50
  Free on orders over €60
  Estimated delivery: 1-2 weeks

• Express Shipping:
  €16
  Free on orders over €120
  Estimated delivery: 3-5 business days

All orders include tracking. After your order is processed, you’ll receive an email with your tracking number.

International orders may be subject to import duties, taxes, and customs charges. These fees are determined and collected by the local customs authority and are the responsibility of the customer, payable upon arrival or release of the shipment. For more information on potential charges, please contact your local customs office prior to placing an order.

We are not responsible for delays, loss, or damage once the order has been handed over to the carrier, except where required by law. Additionally, we are not responsible for any issues due to failed customs clearance. If you have any inquiries about our shipping policy or need assistance, please feel free to reach out to us at hello@silverglass.co

Temporary Shipping Notice
Please note that shipping to Kuwait, Qatar, UAE, and Saudi Arabia is currently unavailable due to temporary carrier limitations. We hope to resume service to these regions soon.

We ship to the countries listed below. Please refer to the chart below to confirm if shipping is available to your location.

Continent	Countries	Standard shipping	Express shipping
North America	United States	✗	✓
	Canada	✓	✓
Europe	Austria, Belgium, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Sweden, Switzerland, United Kingdom	✓	✓
	Denmark, Iceland	✗	✓
Oceania	Australia, New Zealand	✓	✓
Asia	Hong Kong, Japan, Singapore	✓	✓
	South Korea	Domestic shipping	✗
Middle East	Kuwait, Saudi Arabia, Qatar, United Arab Emirates	(Unavailable from March 2026)	(Unavailable from March 2026)
Africa	South Africa	✗	✓

If your country is not listed in the chart, we are unable to ship cosmetic products to that location due to restrictions imposed by local customs or regulatory authorities.